Support · Everyone
Reply to or close a support ticket
You can add context to an existing support request instead of creating a duplicate.
Last reviewed October 10, 2026
Step by step
Open the conversation
Use account menu → Support, select the ticket number or subject, and read the latest message and status.
Send a reply
Write in the Reply rich-text field and select the send button. Add new information to the same ticket instead of opening a duplicate.
Check for updates
Use Refresh on the ticket page to load new messages. Copy link keeps a direct URL to this conversation.
Close the ticket
When the issue is resolved, select Close ticket. Add an optional closing comment in the confirmation dialog, then confirm.
Good to know
A closed ticket may no longer accept replies. Create a new ticket for a separate issue.