Create and track a support ticket

Step by step

1. 1

   Open Support

   Open the account menu at the bottom of the sidebar and select Support, or select Create support ticket on a Help Center page. Sign in if prompted.

2. 2

   Start a ticket

   Select Create Ticket in the Support page header. The form opens with Subject and Message fields.

3. 3

   Describe the issue

   Give the subject a specific name. In Message, include the page, action you took, expected result, actual result, and any safe error text.

4. 4

   Submit and follow

   Select Create Ticket in the form. Creatoc opens the new ticket; its number and conversation are available from Support.

5. 5

   Track the status

   Use the Open, In Progress, Resolved, and Closed filters on the Support list, then select a ticket to read replies.