Custom domains · Creators
Check a domain that is not connecting
DNS changes can take time and must match the values shown in your workspace.
Last reviewed October 10, 2026
Step by step
Read the domain status
Open account menu → Settings → Domains and note whether the page is waiting for DNS, ownership, or the SSL certificate.
Compare every record
At your DNS provider, compare type, name/host, and value/target against the routing, ownership, and certificate records shown in Creatoc. Copy the values exactly.
Check DNS proxy behavior
If you use Cloudflare, read the DNS-only guidance on the Domains page. A proxied routing record can prevent verification in some configurations.
Retry and test
Wait for your DNS provider to publish changes, select Verify Domain again, then open the HTTPS URL. If it still fails, send Support the domain and status text.
Good to know
One custom domain is managed at a time in the current workspace settings.